Benjamin Crowe
7258 E. County Rd. 200 North Avon, IN 46123
Ben@CroweIT.com
317-847-5774
Skills Summary:
A Network / Server Manager with a passion for technology and experience managing a team of IT Professionals in a support environment.
Areas of expertise:
Server 2000/ 2003 and Active Directory Management, DNS, DHCP, Exchange 2003
Tier3 Desktop Support with Windows XP
Network Infrastructure Planning
Excellent written communication and documentation skills
Strong customer focus
Professional Experience:
Goodwill Industries of Central IN 2001 – Current
Manager of Network Operations, Indianapolis, IN
· Managed over 40 Servers, both physical and virtual, and 45 remote locations throughout Central Indiana
· Supervised a team of Desktop Support Specialists and Network Administrators supporting over 800 desktops
· Managed a Cisco Unity VoIP System, User Accounts Creation, IP Communicator/ Video Advantage
· Designed and Implemented a Cisco Aironet Wireless Connectivity Solution throughout all locations including a 100,000 sq. ft. manufacturing facility to facilitate wireless inventory management.
· Configured a Network Monitoring solution to manage server availability and remote site connectivity
· Worked with the IT Director and CIO to establish annual budget requirements for IT Projects
· Participated in monthly Executive Staff meetings to steer projects related to IT
· Actively involved in planning and implementing the infrastructure for four new Charter High Schools to include GbE to the desktop and POE.
· Served as a Tier3 resource for the Help and Support Staff
Continental Maritime of San Diego 1998 – 2000
Server and Network Manager, San Diego, CA
· Managed six NT 4.0 Servers and Exchange 5.5
· Performed PC troubleshooting and repairs
· Configured three satellite sites for connectivity to headquarters using RRAS
· Served as Webmaster for our corporate website
· Achieved MCP, MCP+I, and MCSE certification in Windows NT 4.0
United States Marine Corps 1994 – 1998
F/A-18 Powerplants and Fuel Systems Mechanic, San Diego, CA
· Served as Maintenance Supervisor for the Powerplants Division
· Managed the night shift to include a staff of 15 Marines
· Held the title of Instructor/ Inspector – training Marine Reservists in maintenance procedures
· Designated as a Technical Publications Librarian for the division, ensuring all manuals were current
· Certified and designated as a QA Representative for the squadron
